Privacy statement
18/6/2024
PRIVACY STATEMENT ACOUSTA
Introduction
Akoesta takes your privacy very seriously and will process and use information about you (the person concerned) securely. In this Privacy Statement, we explain what data we process and for what purpose we do it. In addition, you can read about your rights with regard to our processing of your personal data in this Privacy Statement. We recommend that you read this Privacy Statement carefully. If you have any questions, you can always contact info@akoesta.com.
Who is Akoesta?
Akoesta is the private company Hollander Design Group BV, with its registered office in (1511HV) OOSTZAAN at Skoon 72, registered in the trade register of the Chamber of Commerce under number 32109171.
When Akoesta processes your personal data, Akoesta is responsible for processing.
How does Akoesta use your data?
Below is an overview of the purposes for which Akoesta processes personal data about you. In addition, it is always indicated which data Akoesta uses for that specific purpose, what the legal basis is for processing that data and how long the data is kept by Akoesta. To keep things organized, we've grouped everything by type of data flow.
Services, customer management and financial administration
Purpose: Financial administration
Details: Company Name, Billing Address, Bank Information (Bank Name/IBAN/BIC), Outstanding Balance
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Order Management
Data: Name and address details, Delivery address, E-mail address, Telephone number, Order number, Customer number
Basis: Implementation of the agreement
Retention period: maximum 1 year
Purpose: Handling complaints about the product
Data: Name and address details, Delivery address, E-mail address, Telephone number, Order number, Customer number
Basis: Implementation of the agreement
Retention period: maximum 1 year
Purpose: Providing the service itself
Data: Name and address details, Email address, Case data, Data required to provide the service, Data generated during the service
Basis: Implementation of the agreement
Retention period: maximum 2 years
Purpose: Handling complaints about the service
Data: Name and address details, Email address, Case data, Data required to provide the service, Data generated during the service
Basis: Implementation of the agreement
Retention period: maximum 2 years
Purpose: CRM
Details: Name, Username, Email Address, Location, Order History, Social Media Account, Browser, User ID, Phone Number
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: As long as necessary for this purpose
Marketing
Purpose: Direct marketing
Data: Name, Email Address, Click Behavior, Surfing Behavior, Interest in a product
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: maximum 2 years
Purpose: Newsletter
Data: Name, Email Address, Click Behavior, Surfing Behavior, Interest in a product
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: maximum 2 years
Purpose: Social media marketing
Data: Name, Email Address, Click Behavior, Surfing Behavior, Interest in a product
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: maximum 2 years
Website
Purpose: Website analytics
Data: Surfing behavior
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: maximum 2 years
Purpose: A/B testing
Data: Surfing behavior
Basis: Legitimate interest
Involved interest: Commercial interest
Retention period: maximum 2 years
Purpose: Chat function
Data: Name, Address, Email Address, Contents of the
message
Basis: Implementation of the agreement
Retention period: maximum 2 years
How does Akoesta obtain your personal data?
Akoesta has data about you because you have provided information to us, and
because Akoesta has obtained data from other parties. The other parties are:
GTSDATA.
What are your rights?
Under the European General Data Protection Regulation, you have a number of rights with regard to your data and its processing:
Insight
You can always view your own (personal) details and change them in your account if necessary. If you want to see the personal data that has been recorded about you by Akoesta, you can request access.
Modify
If you want to make changes to the personal information you've seen to
As a result of a request for access and that you cannot change in your account yourself, you can request this to Akoesta. You can request that Akoesta changes, corrects, supplements, deletes, or protects your information.
Restricting processing
You also have the right, under certain conditions, to request Akoesta to restrict the processing of your personal data.
Right to object
If certain processing takes place on the basis of the “legitimate interest” of Akoesta or a third party, you have the right to object to that processing.
Data transfer
You have the right to obtain your personal data from Akoesta. Akoesta will provide these in a structured and common form, which can easily be opened in other common digital systems. In this way, you can also transfer your data to another provider.
Revoke consent
In all cases where the basis for certain data processing is your consent, you have the right to withdraw that consent. This has no consequences for the past, but it does mean that we are then no longer allowed to process that data. As a result, Akoesta may no longer be able to provide you with certain services.
Response from Akoesta
A request can be sent to info@akoesta.com. Akoesta will comply with your request as soon as possible and in any case no later than one (1) month after Akoesta has received such a request. If Akoesta rejects your request, we will indicate in our response why the request is rejected.
Recipients of the personal data
It is possible that Akoesta is obliged to provide your data to a third party, for example on the basis of a legal obligation.
What are cookies and how does Akoesta use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the Akoesta website and are then stored on the hard drive or in the memory of your computer, tablet, mobile phone or other device (hereinafter: “Device”). The cookies placed via the Akoesta website cannot damage your Device or the files stored on it. When we talk about “cookies”, we mean not only these small pieces of (text) information, but also similar techniques that collect information, such as device fingerprinting.
Can this Privacy Statement be amended?
This Privacy Statement is subject to change. We therefore recommend that you regularly check the Privacy Statement for any changes.
Where can you go with complaints and questions?
If you have any questions about this Privacy Statement and how Akoesta uses your data, you can send an email to info@akoesta.com. Even if you have a complaint about how Akoesta processes your data, you can send an email to info@akoesta.com. In addition, you can always contact the competent national supervisor in the field of privacy protection. In the Netherlands, this is the Personal Data Authority.